Help Desk +

 

 

A 40+ hour/week help desk that will be at your beck and call Monday-Friday 8:00am-5:00pm.  We will take care of any issue you may have and be a resource to answer any questions that arise. You will have the following at your fingertips:

  • Professional IT help desk support during business hours
    • Immediate email response to your request.
    • Live technician response within 1 hour of your request.
  • Airtight, Track-able, Ticketing System
    • Know exactly where in the solution process any issue is.
    • Track how many issues have been opened.
    • Know how many of those issues have been solved and how many are still open.
  • Proactive IT Support
    • Thorough workstation and server monitoring, maintenance and management.
    • We’ll identify issues immediately, many times before you realize they exist.
  • 24/7 Scheduled After Hours Support*

*Billed at standard Helpdesk+ hourly rates if scheduled 3 business days in advanced.

  • 24/7 Emergency Service
  • Complete vendor management
    • We will work with all your vendors to solve IT problems
    • One number to call for all IT issues:
      • Application developers/consultants
      • ISPs
      • Copiers
      • Telecom
    • CIO Level Expertise
      • Personalized Roadmaps to make sure your IT infrastructure is ahead of your growth.
      • Stay ahead of the curve in regards to technology and how it applies to your business.

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